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Pat was born and raised in Charlotte, North Carolina. Her family owned a shoe store where she, her mom, dad and brother all worked. Sadly, her brother died when he was only 16 years old. After she graduated from high school, she went on to attend Meredith College in Raleigh, North Carolina. After graduation, Pat went on to work at a church where she became an ordained Lutheran Minister.
Pat and her husband had four children, all boys. Her beloved husband still lives in North Carolina with one of her sons. Pat’s other three children live near Cumming and visit their mom religiously several times a week. Pat initially moved into Oaks at Post Road but was one of our first residents with Oaks at Hampton when we opened our doors. She loves this location as it puts her closer to her sons!
Always a positive person, she was quick to tell us that everything in her life stood out as being something special; but when pressed, she shared her favorite memory was a trip to Israel.
If you are visiting Oaks at Hampton, look for the red haired sweetheart with the huge smile. That’s our Pat!
The successful businessman, philanthropist and founder of Virgin Group, Richard Branson is notable for saying, "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients".
While this statement sounds counter to old business wisdom, it is inherently true. Employees are the first contact customers (or in the senior living industry – residents) have with an organization. Employees who are treated well, educated and routinely challenged in their roles are undeniably happier – directly affecting how they interact with residents. So what are senior living companies doing to help employees and caregivers reach their full potential and therefore improving overall customer service for residents?